Automotive Service Technician

 

The Customer Service Training – 1 day

The Customer Service Training is a mandatory requirement for National Certification. The one day seminar (8:30 am – 5:00 pm) is designed to teach the basics for Understanding the Value of the Customer and how to Manage Challenging Customers.The course will provide the tools that enable the employee to professionally represent the employer with pride, integrity, and passion. Customer service skills improve customer satisfaction and help the business to retain customers.